Please contact us if there are any problems with your order. We use delivery confirmation on all orders free of charge to help ensure proper delivery. We will provide insurance on orders at additional cost if requested.We accept paypal, money orders and personal checks. However,we will wait to ship an order until a personal check has reached cleared status. We will accept returns but only if there is an issue with an item that was not disclosed in the listing.We strive to provide accurate and honest descriptions on all of our items.